Покритикуйте резюме, пожалуйста System Engineer (Support)

[netherwing]

Человеку очень надо поменять работу/сферу деятельности.
Объявление на работу такое:

System Engineer (Support)

Minimum Requirements:
Bachelor’s degree or an equivalent combination of education and work experience
Knowledge of Voice over IP (VoIP), telephony, and related technical terminology
Ability to quickly understand complex software and concepts
Excellent written and oral communication skills, including the ability to explain complex concepts in a simple manner
Customer service background is strongly preferred
Must be able to follow instructions, complete required tasks on time, and get along with others
Must be able to work in a fast-paced environment and juggle multiple competing tasks and demands simultaneously
Ability to take initiative and be proactive
Microsoft Office skills (e.g. Word, Excel, PowerPoint, and Outlook)

Вот резюме (на layout не обращайте внимание, в letter size все выглядит нормально):

Summary
Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support.

Highlights
• Multidisciplinary exposure • Complex problem solver
• Excellent communication techniques • Advanced critical thinking
• Knowledge of VoIP • Technical help desk experience
• MS Office proficiency • Strong analytical skills

Experience
Parmalat, Montreal, Canada 2012 – 2014
Shipping and receiving clerk (part-time)
• Kept record on incoming and outgoing shipments and prepared items for shipment
• Ensured quality control, investigated discrepancies
• Learned new equipment and computer programs
• Exceeded productivity standards of 98%
• Met deadlines without use of overtime

Centrappel, Paris, France 2007 – 2008
IT support technician
• Researched, resolved, and responded to questions received via telephone calls, email,
web, and web chats in a timely manner
• Performed over-the-phone software installations
• Provided accurate technical solutions to user problems
• Provided detailed information within call tracking system

Schütz France, Paris, France 2000 – 2005
Maintenance Technician
• Improved the quality, equipment, cycle time, and energy usage of blow molding machines
• Provided continuous mechanical, electrical, hydraulic, and processing technical support for
all blow molding technicians and operators
• Analyzed and tested systems in order to enhance the quality and efficiency of blow
molding process
• Trained new blow mold operators and technicians

Education
Concordia University 2011 – 2014
BS in Electrical Engineering, completed 94 credits
Montreal, Canada

Gefi 2006 – 2007
AEC Information Technology and Networks
Creteil, France

Lutsk National Technical University 1995 – 2000
BS in Mechanical Engineering
Lutsk, Ukraine

Additional Information
• Fluent English, French, Ukrainian and Russian
• Programming knowledge of C++, Java and Assembly language. Proficient in: MATLAB,
Catia V5 and PSpice